Appealing an In-Game Ban

Have I been banned?

Before proceeding, it’s important to check if you have actually been banned. The ban message prompt displayed to users is distinctive and clearly indicates the user has been banned, providing a duration and a reason (more on ban reasons below). Below is a screenshot of a typical ban message that is displayed to a banned player.

Another type of “ban” message you may see when joining Combat Warriors can be seen below. When a user is banned from Combat Warriors, in certain circumstances their IP address and/or hardware ID is banned also. This prevents banned users exploiting on new accounts and in most cases is effective at restricting only the exploiter from joining the game. However, IP addresses are frequently rotated/shared between 10s-100s of people, meaning you could be restricted from joining Combat Warriors as a result of someone else on your IP being banned, even if you yourself never broke any rules. Unfortunately there is nothing we can do in these instances as we cannot track what account ban is indirectly affecting you.

Players are sometimes kicked when they join which can be confusing. This is most likely only to happen if you are playing with a weak internet connection. Below is a screenshot of what the message presented when kicked looks like.

If you continuously receive this message when joining Combat Warriors, it’s an issue that needs to be gotten to the bottom of. You can open a ticket on our website or via our Discord server . Be sure to fill in as much detail as possible as it helps us figure out what’s happening!

Why was I banned?

If you are in fact banned in Combat Warriors, you will see a reason in the ban message. The reasons are generalised for simplicity. Below is a list of ban reasons and their meaning.

“Inappropriate_Audio”, “Inappropriate_Spray” (wording may vary)

This ban is issued to players who were detected using inappropriate audios/spray paints in game. They are temporary, and will not be shortened under any circumstances. Players who misuse these game features may also be restricted from using these features in the future.

“black-cat-red-eye/42”, “You have been banned.”

This is a ban issued by the Combat Warriors anti-cheat. Exploiting is an unappealable ban, but no system is perfect. If you believe you were banned in error, we encourage you to appeal!

“Exploiting”

Self explanatory, this means you were banned for exploiting, typically issued by a moderator after reviewing submitted evidence. Exploiting is an unappealable ban, but just like with the anti-cheat, humans can make mistakes too. If you believe you were banned in error, we encourage you to appeal!

“Member of terminated clan…”

This ban is issued to clan members of clans that have violated our rules. The duration of the ban depends on the role of the terminated clan member. If you were banned even though you were not present in that clan at the time of termination, please open an appeal so we can review your case.

“Account Selling”

This ban is issued to accounts found listed for sale. We actively monitor online groups to identify accounts that are being listed for sale, as it is a violation of Roblox TOS and is not something we allow.

My ban reason isn't listed here!

If your reason wasn’t listed here, submit an appeal and we’ll take a look. Our support team is always happy to help!

 

Can I appeal my ban?

This depends on the reason for your ban and the age of your ban, please review the section above to find out if your ban is strictly unappealable before filing an appeal as it saves everyone time. Appeals filed for unappealable bans may be instantly denied without word from us.

Note - bans older than 30 days cannot be appealed and will be instantly denied.

I’ve ensured my ban is appealable, where can I appeal?

After verifying that you have actually been banned and the ban is appealable, you can appeal through our website or our discord server. To appeal through our Discord server, please navigate to the ban appeal channel and follow the instructions listed by the bot.